Refund policy
Refund & Return Policy
Last Updated: July 1, 2026
At Mirlary, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review this Refund & Return Policy carefully before requesting a return or refund.
By placing an order with Mirlary, you agree to the terms outlined below.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and unworn.
- Be in its original condition.
- Include all original packaging, tags, manuals, and accessories.
- Not show signs of wear, damage, or alteration.
- Be accompanied by proof of purchase or order confirmation.
Mirlary reserves the right to refuse any return that does not meet these conditions.
2. Non-Returnable Items
For hygiene, safety, or legal reasons, the following items cannot be returned:
- Gift cards.
- Final sale or clearance items.
- Personalized or custom-made products.
- Items identified as non-returnable at the time of purchase.
- Products damaged through misuse, improper care, accidents, or normal wear and tear.
3. How to Request a Return
Before returning any product, you must contact our Customer Support team.
Please send your request to:
Email: contact@mirlary.com
Your request should include:
- Order number.
- Full name.
- Reason for the return.
- Photos or videos if the item is damaged or defective.
Returns sent without prior authorization may not be accepted.
4. Return Shipping Costs
Unless the item is defective, damaged, or incorrect due to our error, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service, as Mirlary cannot guarantee receipt of returned packages without tracking information.
5. Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- With missing items
Please contact us within 7 days after delivery.
Include clear photos of:
- The product.
- The packaging.
- The shipping label.
After reviewing your request, we may provide one of the following solutions:
- A replacement product.
- A full or partial refund.
- Store credit.
- A reshipment at no additional cost.
6. Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your financial institution or payment provider.
Original shipping charges are non-refundable unless the return results from our error.
7. Exchanges
We currently offer exchanges only when:
- The product is defective.
- The item was damaged during shipping.
- You received the wrong product.
If you wish to purchase a different size, color, or style, we recommend placing a new order after your return has been approved.
8. Order Cancellations
Orders may only be canceled before they enter processing or shipment.
If your order has already been processed or shipped, cancellation may no longer be possible.
Please contact us immediately if you need to request an order cancellation.
9. Refused Deliveries
If an order is refused by the customer or returned due to:
- Incorrect shipping information.
- Failure to pay customs duties or import taxes.
- Failure to collect the shipment.
- Refusal to accept delivery.
Mirlary reserves the right to deduct:
- Return shipping costs.
- Carrier fees.
- Customs charges.
- Administrative handling costs.
These amounts may be deducted from any applicable refund.
10. Customs Duties & Taxes
International orders may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or similar governmental charges imposed by the destination country.
Unless explicitly stated during checkout, these charges are the responsibility of the customer and are not refundable by Mirlary.
11. Chargebacks
If you experience any issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.
We are committed to resolving customer concerns promptly and fairly.
Fraudulent chargebacks may be disputed using order records, payment confirmations, shipment tracking, and proof of delivery.
12. Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund after completing these steps, please contact us at:
contact@mirlary.com
13. Consumer Rights
Nothing in this Refund & Return Policy limits or excludes any mandatory consumer rights that apply under the laws of your country or region.
Where local consumer protection legislation provides additional rights, those rights shall prevail.
14. Contact Information
If you have any questions regarding returns, exchanges, or refunds, please contact us.
Mirlary
Company: SICLOPAY LTD
Address:
Spyrou Kyprianou Avenue 14, Office 1
Limassol 3070
Cyprus
Email: contact@mirlary.com
Website: https://mirlary.com
By placing an order with Mirlary, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.